AccreditUK certification for PromptPC

Prompt PC

Prompt PC, from Longton,  has been operating for over ten years and has built up an extensive customer base. The company offers professional and friendly IT support, maintenance and consultancy services to small and medium sized businesses. Recently, the company has been working with brand new local dental practice, Alchemy Dental Practice, comprising of nine surgeries where they provided IT infrastructure including networking, supply and installation of all computer and telephone systems.  In addition, Prompt PC has a strong and varied client base in Staffordshire of over 300 businesses.

Andrew Eardley, Managing Director at Prompt PC explained why he decided to take part in the Accredit UK certification:   “Having implemented ISO9001 in my former employment, I was aware of the advantages that a formal quality system can have on the overall running of the business.  However, I felt that ISO 9001 wasn’t relevant to the IT industry. Therefore, the Accredit UK standard appealed to me immediately as it met all the requirements of a quality system in a practical manner to deliver my customers needs.   We have always had the vision to reach for excellence in all that we do and we wanted to formalise the work already done. “

Andrew went on further to describe how the certification has benefitted Prompt PC, “Our credibility has grown among companies that we are approaching for new business.  Being one of the first IT Support Companies to be certified shows our commitment to providing a quality service for our customers, and this award shows that we have formal procedures in place.”

The Accredit UK Assessor Mark Baxter said: “Prompt PC are a well established company, with well designed and mature internal management system processes, that have enabled them to achieve an impressive track record of achieving high levels of customer satisfaction over many years. They have a rigorous approach to ensuring that the work their professional engineers carry out is in line with the relevant industry standards. They have a dynamic and highly experienced senior management team focused on delivering on their well defined objectives and plan for further development and growth of the business.”

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